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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/43243

Title: The Effects of Customer Orientation and Relationship Marketing on the Performance of Logistics Firms in Taiwan
Authors: Stephen W. Wang
Contributors: 國立臺灣海洋大學:航運管理學系
Date: 2015
Issue Date: 2017-06-12T03:53:07Z
Publisher: 2015 Academy of Marketing Science® Annual Conference
Abstract: Consistent with the research attention afforded to market orientation’s impact on logistics firm performance, the present study empirically investigates three seminal constructs underlying market orientation. Specifically, the research explores the relationship between customer orientation, customer trust, and customer commitment on logistics firm performance. More than 500 logistics employees and managers in one of the world’s most vital supply chain hubs, Taiwan, participated in the study. The posited measurement model was estimated using structural equation modeling. The data analysis revealed support for a customer orientation, customer trust/customer commitment, and firm performance causal chain. This causal chain suggests that the customer relationship management paradigm aligned with a market orientation approach is paramount to logistics firm performance.

The Effects of Customer Orientation and Relationship Marketing on the Performance of Logistics Firms in Taiwan. Available from: https://www.researchgate.net/publication/314357971_The_Effects_of_Customer_Orientation_and_Relationship_Marketing_on_the_Performance_of_Logistics_Firms_in_Taiwan [accessed Jun 12, 2017].
Relation: pp.937-954
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/43243
Appears in Collections:[航運管理學系] 演講及研討會

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