English  |  正體中文  |  简体中文  |  Items with full text/Total items : 26988/38789
Visitors : 2323832      Online Users : 52
RC Version 4.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Adv. Search
LoginUploadHelpAboutAdminister

Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/43229

Title: Exploring the critical success factor to the ferry transport service in short sea shipping
Authors: Guo-Ya Gan;Cheng-Chi Chung;Hsuan-Shih Lee;Stephen W. Wang
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: ferry transport services;short sea shipping;SSS;critical success factor;CSFs;Taiwan Strait;ferry services;expectations;perceptions;free food;free drinks
Date: 2017
Issue Date: 2017-06-12T01:37:51Z
Publisher: International Journal of Shipping and Transport Logistics
Abstract: Along with the progress of society, people pay more attention to life quality and have more time for leisure activities. While ferry transport in short sea shipping has relative advantage of economic price, but disadvantage of lower speeds which has resulted in it being ignored for a long time. Firstly, based on factor analysis of survey questionnaires, this study aims to investigate determinants of decisions to be used by ferry transport in short sea shipping. Secondly, this study discusses the gap between expectations and perceptions of ferry transport characteristics. Further, results of gap analysis make a contribution to understanding the difference between supply and demand sides of ferry transport. It is noteworthy that the provision of free food and beverages has become one of the most critical measures for improving the service level of ferry transport. Finally, this study provides some corresponding reference suggestions about customised service for ferry providers.
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/43229
Appears in Collections:[航運管理學系] 期刊論文

Files in This Item:

File Description SizeFormat
index.html0KbHTML47View/Open


All items in NTOUR are protected by copyright, with all rights reserved.

 


著作權政策宣告: 本網站之內容為國立臺灣海洋大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,請合理使用本網站之內容,以尊重著作權人之權益。
網站維護: 海大圖資處 圖書系統組
DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback