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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/42575

Title: Evaluating and Managing Tramp Shipping Lines Performances: A New Methodology Combining Balanced Scorecard and Network DEA
Authors: Ying-Chen Hsu
Cheng-Chi Chung
Hsuan-Shih Lee
H. David Sherman
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: Network Data Envelopment Analysis;Shipping Line;Centralized Approach;Cross-Efficiency;Balanced Scorecard;Performance Evaluation
Date: 2013
Issue Date: 2017-05-22T07:34:38Z
Publisher: INFOR: INFORMATION SYSTEMS AND OPERATIONAL RESEARCH
Abstract: The shipping industry is essential for the economic development of nations like Taiwan as a means delivering and receiving cargo. Shipping has been depressed since 2008 as a result of the financial crisis increasing pressure for the shipping lines to operate more efficiently. This paper aims to contribute to the existing literature by proposing a novel model to identify and understand paths to improve shipping services by integrating network Data Envelopment Analysis (DEA) and the Balanced Scorecard (BSC). The proposed model treats the four perspectives of BSC (financial, customer, internal business processes, and learning and growth) as four interconnected stages and calculates overall efficiency of each shipping company as well as the individual efficiency of BSC each stage. We present proposed model to advance the analysis of the shipping industry and to suggest an approach that benefits from DEA and BSC. Applying our proposed model to a limited sample of shipping line data, our test results show the ranking and the differences in performance between peer-evaluation and self-evaluation of each company and provide examples of potential insights into specific operations where modification can improve shipping line performance. Our results suggest applied to a complete set of operating data has the potential to assist shipping companies improve operations and focus efforts and investments on areas that have potential to generate improved performance.
Relation: 51(3) pp.130-141.
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/42575
Appears in Collections:[航運管理學系] 期刊論文

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