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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/42546

Title: Linking knowledge management orientation to balanced scorecard outcomes
Authors: Hsiu-Fen Lin
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: Balanced scorecard;Performance indicators;Knowledge sharing;Knowledge management
Date: 1997
Issue Date: 2017-05-22T03:14:36Z
Publisher: Journal of Knowledge Management
Abstract: Purpose
– This study aims to develops the decomposed model to examine the influence of knowledge management orientation (KMO) dimensions (organizational memory, knowledge sharing, knowledge absorption and knowledge receptivity) on balanced scorecard outcomes (learning and growth, internal process, customer satisfaction and financial performance).

– Survey data from 244 managers (in charge of KM projects in their companies) in large Taiwanese firms were collected and used to test the decomposed model using the structural equation modeling approach.

– This study finds that knowledge sharing is the strongest predictor of internal process performance, while knowledge absorption is pivotal in improving customer satisfaction. The results also show that non-financial performance measures (i.e. learning and growth, internal process and customer satisfaction) directly and indirectly affect financial performance through cause-and-effect relationships.

Practical implications
– In an increasingly dynamic environment, the building of internal knowledge stocks is likely insufficient, but knowledge must be moved between a firm and external entities (e.g. customers, business partners and education and research institutes) (i.e. building knowledge flows) to achieve increased customer satisfaction and financial performance.

– Theoretically, the findings of this study suggest that the decomposed approach helps to understand the complex relationships embodied in the KMO–performance link, which cannot be surmised using a composite model. From the managerial perspective, the findings of this study may help academics and managers design and sustain KMO implementation throughout the organization to achieve higher effectiveness, efficiency and profitability.
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/42546
Appears in Collections:[航運管理學系] 期刊論文

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