English  |  正體中文  |  简体中文  |  Items with full text/Total items : 27228/39071
Visitors : 2412275      Online Users : 70
RC Version 4.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Adv. Search
LoginUploadHelpAboutAdminister

Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/41648

Title: A practical application of Six Sigma to port operations
Authors: S. T. Ung;Y. T. Chen
Contributors: 國立臺灣海洋大學:商船學系
Date: 2010
Issue Date: 2017-03-15T01:58:54Z
Publisher: Journal of Marine Engineering & Technology
Abstract: Abstract: The quality of the services provided by a port is important. However, few ports evaluate and improve the quality of services using scientific quality assurance methods based on customer satisfaction. In this paper, a study based on a systematical quality assurance framework, namely, Six Sigma, is conducted. The methodology is applied to demonstrate its practicality using a real case study. Based on Six Sigma, the quality of current performance can be measured and appreciated. By virtue of the process capability analysis, the process centering and process variation can be determined and any unusual patterns or trends in the data can then be located. The levels of dispersion and centeredness of the process can also be evaluated. In addition, a successful Six Sigma application to ports requires the identification of the measuring indices based on the attributes of services provided and establishment of a thorough data collection regime.
Relation: 9(2)
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/41648
Appears in Collections:[商船學系] 期刊論文

Files in This Item:

File Description SizeFormat
index.html0KbHTML34View/Open


All items in NTOUR are protected by copyright, with all rights reserved.

 


著作權政策宣告: 本網站之內容為國立臺灣海洋大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,請合理使用本網站之內容,以尊重著作權人之權益。
網站維護: 海大圖資處 圖書系統組
DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback