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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/41648

Title: A practical application of Six Sigma to port operations
Authors: S. T. Ung;Y. T. Chen
Contributors: 國立臺灣海洋大學:商船學系
Date: 2010
Issue Date: 2017-03-15T01:58:54Z
Publisher: Journal of Marine Engineering & Technology
Abstract: Abstract: The quality of the services provided by a port is important. However, few ports evaluate and improve the quality of services using scientific quality assurance methods based on customer satisfaction. In this paper, a study based on a systematical quality assurance framework, namely, Six Sigma, is conducted. The methodology is applied to demonstrate its practicality using a real case study. Based on Six Sigma, the quality of current performance can be measured and appreciated. By virtue of the process capability analysis, the process centering and process variation can be determined and any unusual patterns or trends in the data can then be located. The levels of dispersion and centeredness of the process can also be evaluated. In addition, a successful Six Sigma application to ports requires the identification of the measuring indices based on the attributes of services provided and establishment of a thorough data collection regime.
Relation: 9(2)
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/41648
Appears in Collections:[商船學系] 期刊論文

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