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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/40036

Title: A research of service outcomes in taiwan-- the role of patients’ quality perceptions and wait time
Authors: Kishwar Joonas;Wen-Hung Wang
Contributors: 國立臺灣海洋大學:航運管理學系
Date: 2012-03
Issue Date: 2017-01-12T06:15:17Z
Publisher: Hospital Topics
Abstract: Abstract:Wait time is a continuing issue in healthcare services. U.S. studies reveal wait time is inversely related to healthcare service outcome as well as patient behavior and attitudes. However, Taiwan, despite being an important center for global healthcare services, has not been the subject of much research attention regarding wait time and its impact on patient perceptions and behavior. In the authors' exploratory study, patients in Taiwan completed a self-report questionnaire on how wait time and service quality characteristics relate to service outcome. Results indicate the influence of healthcare service quality and wait time on service outcome. Contributions, limitations, and research and managerial implications are discussed.
Relation: 90(1), pp.1-10
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/40036
Appears in Collections:[航運管理學系] 期刊論文

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