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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/39884

Title: Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Authors: Shiang-Min Meng;Gin-Shuh Liang;Kuang Lin;Shiou-Yu Chen
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: Air cargo logistics provider;Service criteria;Client satisfaction
Date: 2010-09
Issue Date: 2017-01-05T07:54:08Z
Publisher: Journal of Air Transport Management
Abstract: Abstract:This study investigates the factors that influence client satisfaction with logistics outsourcing, taking into account the client's subjective attitude towards service criteria for air cargo logistics providers. We define the construct of service criteria of air cargo logistics providers, provide an empirical validation of the construct, develop scales for service criteria and client satisfaction with desirable psychometric properties, and explore theoretical and practical applications. Empirical evidences support five key service criteria factors of importance; delivery value, knowledge innovation value, service value-added, information value, and performance satisfaction value. Four key client satisfaction factors are reliability, agility, customization, and flexibility. A significant relationship between the service criteria of air cargo logistics providers and client satisfaction is also identified.
Relation: 16(5), pp.284–286
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/39884
Appears in Collections:[航運管理學系] 期刊論文

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