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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/39160

Title: Applying fuzzy quality function deployment to prioritize solutions of knowledge management for an international port in Taiwan
Authors: Gin-Shuh Liang;Ji-Feng Ding;Chun-Kai Wang
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: Knowledge management;Port;Fuzzy number;Quality function deployment;Taiwan
Date: 2012-09
Issue Date: 2016-11-24T08:36:25Z
Publisher: Knowledge-Based Systems
Abstract: Abstract:The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QFD method. A case study concerning port K in Taiwan is then used to demonstrate a systematic appraisal process for prioritizing KM solutions, and twenty attributes with sixteen feasible KM implementation solutions are measured employing an HOQ matrix. Finally, the top five feasible solutions for implementing KM at port K are identified. The empirical results show that ‘establishment of a data storage and data mining system’ in the technology dimension is the most urgent requirement for KM implementation at port K in Taiwan.
Relation: 33, pp.83-91
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/39160
Appears in Collections:[航運管理學系] 期刊論文

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