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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/38748

Title: Does Service Orientation Matter to Employees' Performance in the Hospitality Industry: The Mediating Role of LMX
Authors: Chia-Dai Yen;Doresses Liu
Contributors: 國立臺灣海洋大學:教育研究所
Keywords: Service Orientation;Task Performance;LMX (Leader Member Exchange);Hospitality Industry
Date: 2013
Issue Date: 2016-11-03T08:00:50Z
Publisher: Journal of Hospitality Application and Research
Abstract: Abstract:Occupations in the hospitality industry have been facing skills demands of employees at all levels. Service orientation programs developed for workers in the hospitality industry can be a competitive advantage. The high quality LMX (Leader-Member Exchange) relationship reflects an affective bonding accompanied by largely unstated mutual expectations of reciprocity. As a result, task performance is a form of currency in the social exchange between leader and follower, and a means of fulfilling obligations for reciprocity. Our sample comprises 208 employees in the international hotel in Taiwan. The result shows a high effect of service orientation to task performance, which is in tandem with the findings of previous studies. It also shows a partial mediation effect of LMX on the relationship between service orientation and task performance.
Relation: 8(2), pp.3-11
URI: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/38748
Appears in Collections:[教育研究所] 期刊論文

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