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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/36583

Title: Multi-layer quality function deployment (QFD) approach for improving the compromised quality satisfaction under the agency problem: A 3D QFD design for the asset selection problem in the shipping industry
Authors: Huang Sheng Teng;Okan Duru;Emrah Bulut;Yoshida Shigeru
黃聖騰
Contributors: NTOU:Department of Transportation Science
國立臺灣海洋大學:運輸科學系
Keywords: 海運;品質機能展開;顧客滿意度
Date: 2013-08
Issue Date: 2015-05-19T06:31:58Z
Publisher: Quality & Quantity
Abstract: Abstract:The aim of this paper is to improve the quality function deployment (QFD) method by utilizing requirements of both the major customer and the service provider. The QFD method was first applied to the shipbuilding industry and the main goal of the method is to improve the production processes by using customer requirements in connection with the related technical measures of the product. However, one of the critical criticisms of the QFD is based on the lack of proper budget assessment and the satisfaction of the producer (or service provider). The multi-layer QFD design is proposed to collect responses from both customer and the service provider so as to ensure satisfaction of all parties including financial feasibility of the intended improvements. Hence, the agency problem between parties will be eliminated.
Relation: 47(4), pp.2259-2280
URI: http://ntour.ntou.edu.tw/handle/987654321/36583
Appears in Collections:[運輸科學系] 期刊論文

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