English  |  正體中文  |  简体中文  |  Items with full text/Total items : 28606/40644
Visitors : 4680114      Online Users : 289
RC Version 4.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Adv. Search

Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/36583

Title: Multi-layer quality function deployment (QFD) approach for improving the compromised quality satisfaction under the agency problem: A 3D QFD design for the asset selection problem in the shipping industry
Authors: Huang Sheng Teng;Okan Duru;Emrah Bulut;Yoshida Shigeru
Contributors: NTOU:Department of Transportation Science
Keywords: 海運;品質機能展開;顧客滿意度
Date: 2013-08
Issue Date: 2015-05-19T06:31:58Z
Publisher: Quality & Quantity
Abstract: Abstract:The aim of this paper is to improve the quality function deployment (QFD) method by utilizing requirements of both the major customer and the service provider. The QFD method was first applied to the shipbuilding industry and the main goal of the method is to improve the production processes by using customer requirements in connection with the related technical measures of the product. However, one of the critical criticisms of the QFD is based on the lack of proper budget assessment and the satisfaction of the producer (or service provider). The multi-layer QFD design is proposed to collect responses from both customer and the service provider so as to ensure satisfaction of all parties including financial feasibility of the intended improvements. Hence, the agency problem between parties will be eliminated.
Relation: 47(4), pp.2259-2280
URI: http://ntour.ntou.edu.tw/handle/987654321/36583
Appears in Collections:[運輸科學系] 期刊論文

Files in This Item:

File Description SizeFormat

All items in NTOUR are protected by copyright, with all rights reserved.


著作權政策宣告: 本網站之內容為國立臺灣海洋大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,請合理使用本網站之內容,以尊重著作權人之權益。
網站維護: 海大圖資處 圖書系統組
DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback