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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/33321

Title: An analysis of third-party logistics performance and service provision
Authors: Chiung-Lin Liu;Andrew C. Lyons
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: Third-party logistics;Service capabilities;Performance
Date: 2011-07
Issue Date: 2013-01-04T07:49:40Z
Publisher: Transportation Research Part E: Logistics and Transportation Review
Abstract: Abstract:The aim of the research described in this paper is to evaluate the relationship between the service capabilities and performance of UK and Taiwanese third-party logistics (3PL) providers. A study is presented based on a recent survey. The results identify the most important services offered by 3PLs and the most important aspects of 3PL operational performance. The results also suggest that excellence in operations is more important than wide-ranging service provision. Furthermore, the research suggests that the range of service provision offered by 3PLs does not directly influence the 3PLs’ financial performance. However, 3PL providers with service capabilities that correspond to the key priorities of customers will gain superior financial performance through a better operational performance. Similarities and differences between logistics practices in the UK and Taiwan are highlighted.
Relation: 47(4), pp.547–570
URI: http://ntour.ntou.edu.tw/handle/987654321/33321
Appears in Collections:[航運管理學系] 期刊論文

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