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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/33307

Title: A Study on Integrated Port Performance Comparison Based on the Concept of Balanced Scorecard
Authors: Yuhling SU;Gin-Shuh LIANG;Chin-Feng LIU;Tsung-Yu CHOU
Contributors: 國立臺灣海洋大學:航運管理學系
Keywords: port performance;balanced scorecard;AHP;fuzzy set theory
Date: 2003
Issue Date: 2012-12-28T02:55:25Z
Publisher: Journal of the Eastern Asia Society for Transportation Studies
Abstract: Abstract:A set of performance measuring system is important to lead ports to succeed. For better understanding the competitive position, the port also has to make a comparison to its competitors. Therefore, we have two purposes on this study. First is to establish a comprehensive performance measuring system by using the new management tool, the Balanced Scorecard. After considering the nature of commercial ports, we developed 31 performance measuring criteria based on the finance, customer, internal business process, and learning and growth perspectives. The second purpose is to demonstrate how this measuring system is used for ports performance comparison through the methodologies of AHP and fuzzy set theory. Three commercial ports in Taiwan, denoted as Port A, Port B, and Port C, were taken as an example to illustrate the detailed procedures. The result revealed Port B had best integrated performance after taking 31 criteria into account.
Relation: 5, pp.609-624
URI: http://ntour.ntou.edu.tw/handle/987654321/33307
Appears in Collections:[航運管理學系] 期刊論文

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