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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/26104

Title: 應用品質機能展開法於航空貨運承攬業顧客關係管理之研究
A Study on Applying Quality Function Deployment to Customer Relationship Management of Airfreight Forwarder
Authors: 梁金樹;丁吉峰;石繡榕
Contributors: NTOU:Department of Shipping and Transportation Management
Keywords: 顧客關係管理;品質機能展開法;航空貨運承攬業
Customer relationship management;Quality function deployment;Airfreight forwarder
Date: 2005
Issue Date: 2011-10-20T08:33:45Z
Publisher: 民航季刊
Relation: 7, pp.27-54
URI: http://ntour.ntou.edu.tw/handle/987654321/26104
Appears in Collections:[航運管理學系] 期刊論文

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