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Please use this identifier to cite or link to this item: http://ntour.ntou.edu.tw:8080/ir/handle/987654321/25994

Title: A CONCEPTUAL FRAMEWORK OF PATIENT ATTITUDE AND BEHAVIOR IN TAIWAN AND THE U.S.:THE ROLE OF WAIT TIME
Authors: Kishwar Joonas;Weng-Hung Wang
Contributors: NTOU:Department of Shipping and Transportation Management
國立臺灣海洋大學:航運管理學系
Date: 2008
Issue Date: 2011-10-20T08:33:23Z
Publisher: 2008 ACME/FBD Conference, Houston proceedings of the Annual Meeting of the Association of collegiate Marketing Educators(2008)
Abstract: Abstract:Patient endure considerable wait time while receiving healthcare services. Research in the U.S. indicates a negative relationship between wait time and healthcare service evaluation , as well as behavior of behavior of patients, including loyalth. However, in Taiwan, a major player in global healthcare services, there is little research focus on wait time and its effects on patient perceptions and behavior. An examination of these relationships in Taiwan, in comparison to the U.S., would help improve patient loyalth.
Relation: pp.203-209
URI: http://ntour.ntou.edu.tw/handle/987654321/25994
Appears in Collections:[航運管理學系] 演講及研討會

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